Shipping

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing may take longer during busy periods or when additional order verification is required.

2. Shipping Destinations

Petmybest aims to serve customers in the United States, Canada, and other destinations where shipping is available.

Available destinations and shipping methods will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination, product availability, shipping method, and fulfillment location.

Delivery estimates will be provided where available. They are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, package weight, and selected shipping method.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, customers are responsible for any such charges where permitted by applicable law.

6. Shipping Delays

Delivery may be delayed due to weather conditions, customs inspections, carrier disruptions, public holidays, or other circumstances outside our reasonable control.

If your order appears delayed, please contact us at info@petmybest.com.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us so we can review the situation and advise you on the next steps.

Any resolution will be subject to the circumstances, carrier procedures, and applicable consumer protection laws.